Privacy Policy


This Privacy Policy explains the use and protection of personal information collected by ENTERPRISE COMMUNICATIONS GROUP LTD. It applies to any personal data you provide to the company.

Scope of this Privacy Policy

This Privacy Policy covers our information practices, including how we collect, use, share and protect the personal information you provide to us through our website and communication channels with you.

How we collect and use your personal data

We typically collect your personal data directly from you when you interact with us, such as when you visit our website, communicate with us about our products and services, place an order, sign up to receive our newsletter or participate in our customer surveys.

We may collect personal information such as your first name, last name, email address, job title, organization name, address, phone number when you contact us, make requests, make inquiries by filling out forms on our website.

Contact information such as your full name, business address, business phone number, business mobile phone number, business fax number and business email address, unique mobile device identifier and IP address of your computer if you use our website.

Additional information necessarily processed in a business or other contractual relationship with ENTERPRISE COMMUNICATIONS GROUP LTD or voluntarily provided by you, such as orders placed, purchases, services and other business activities, product feedback, survey responses and any other information you may provide to us.

Payment data, such as data necessary for payment processing and fraud prevention, including credit/debit card numbers, security code numbers and other related payment information.

Personal information that is automatically collected by the company when you visit and/or use the company’s website

In some cases, ENTERPRISE COMMUNICATIONS GROUP LTD automatically collects personal information relating to you when you visit our website and through emails we may exchangeWe may use automated technologies, including the use of log files on web servers to collect IP addresses, device details, cookies, etc. Collecting this information will allow us to improve the effectiveness of the ENTERPRISE COMMUNICATIONS GROUP Ltd website and our marketing activities.

Personal information collected when you access our website via mobile devices

If you access our website on your mobile device, we may collect personal information such as your first name, last name, email address, job title, organization name, country, city, phone number, IP address and device details.

What we use your data for and on what basis

We will process your personal data for various purposes:

  • For transactions, accounting, recruitment, etc..

  • Resolve disputes, enforce our contractual agreements and establish, exercise or defend legal claims, or

  • Ensuring compliance with legal obligations, e.g. keeping sales records for tax purposes or sending notices and other disclosures as required by law.

Where you have explicitly given us your consent, we may also process your personal data for the following purposes:
– Communicating with you through your approved channels to keep you up to date with the latest announcements, events and other information about ENTERPRISE COMMUNICATIONS GROUP Ltd, as well as ENTERPRISE COMMUNICATIONS GROUP Ltd events and projects;

– Administer and execute customer research, marketing campaigns, market analysis, events, or;

Please note: Under the European Union’s General Data Protection Regulation, you have the right to object to the use of your personal data for purposes other than those related to business agreements and contracts..

Sharing personal information with third parties

ENTERPRISE COMMUNICATIONS GROUP LTD. does not share personal information about you with other interested parties except for:.

  • trusted entities that facilitate our activities under strict confidentiality agreements. These entities may use your personal information to help ENTERPRISE COMMUNICATIONS GROUP LTD communicate with you about our offers and for other legitimate business purposes. However, these companies have no independent right to share or disclose this information;

  • We may share information with legal authorities, government agencies or other bodies where required to do so by law.

  • We may use the information to establish or exercise our legal rights and interests or to defend ourselves against legal claims;

  • We may share information when we believe it is necessary to investigate, prevent, or take action against any illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

  • We may share information when we believe it is necessary to protect or enforce the rights, terms of use, intellectual or physical property of ENTERPRISE COMMUNICATIONS GROUP LTD or for the safety of the company or other stakeholders.

  • Otherwise, we will only disclose your personal data when required by applicable law, when we suspect fraudulent or criminal activities, or when you give us permission.

By accessing our website you represent and warrant that you are at least 14 years of age.

ENTERPRISE COMMUNICATIONS GROUP LTD takes reasonable steps to keep your personal information accurate and complete. You may access or update your personal information in the following ways:

If you have requested electronic communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in the message.

If you previously opted to receive targeted notifications on your mobile device from us but no longer wish to receive them, you can manage your preferences either through your device or through the app settings.

If you no longer wish the information to be collected by the mobile app, you can uninstall the app using the uninstall process available on your mobile device.

Cookies and other technologies

A cookie is a small file, usually of letters and numbers, downloaded to a user’s computer or mobile device when the user accesses certain websites. Cookies are then sent back to the original website on each subsequent visit. Cookies are useful because they allow the website to recognise the user’s device. They are used for a wide variety of purposes, such as website analytics – counting visitors and their behaviour, targeted advertising, recording user preferences or for authentication.

Necessary or essential cookies – Cookies that are absolutely necessary for the functioning of a website. These are usually first-party cookies that are usually exempt from the consent requirement, e.g. authentication cookies, session cookies, etc..

Functional cookies – Cookies that are set to improve site functionality or track/monitor user behavior, preferences, etc. These cookies are not essential and the website may work without the use of such cookies, e.g. language preferences, site behaviour for a registered user, user tracking, analytics, social add-ons, etc. These cookies may be first or third party cookies.

We use cookies on our website to personalise content and ads, to analyse our traffic and performance, to provide social media features and for the functioning of the website.

You can manage non-essential or functional cookies in your browser. These settings are usually found in the privacy section of browsers.

You can choose to accept or decline cookies.

If you choose not to accept our cookies, this will prevent you from taking full advantage of the website.

Anti-spam policy

ENTERPRISE COMMUNICATIONS GROUP Ltd recognises the receipt, transmission or distribution of spam emails (i.e. unsolicited emails) as a major problem and has taken reasonable steps to minimise the transmission and effect of spam emails in our computing environment. All emails received from ENTERPRISE COMMUNICATIONS GROUP LTD are subject to spam screening. Any email identified as spam will be rejected with sufficient information for the sender to take appropriate action. With this measure, together with other technical measures to reduce spam, ENTERPRISE COMMUNICATIONS GROUP LTD hopes to minimise the effect of spam emails. The Company reserves the right to reject and/or report any suspicious spam emails to the appropriate authorities for necessary action.

Data protection and privacy

ENTERPRISE COMMUNICATIONS GROUP LTD will take reasonable steps to ensure that all personal data:

  • processed fairly and lawfully;

  • have been obtained only on a legal basis;

  • are protected against unauthorised or unlawful processing and against accidental loss, destruction or damage, in accordance with applicable law and prescribed standards.

We maintain physical, electronic and procedural safeguards in accordance with the technical level of your equipment and legal data protection requirements to protect personal information from loss, misuse, alteration or destruction. These safeguards include implementing specific technologies and procedures designed to protect your privacy, such as secure servers, firewalls and SSL encryption. We will strictly comply with applicable privacy and data security laws and regulations.

ENTERPRISE COMMUNICATIONS GROUP Ltd. is an ISO/IEC 27001 certified organization, which is the primary standard providing requirements for an Information Security Management System (ISMS) and the necessary information security controls.

Your (“Data Subjects”) rights in relation to your personal information

We respect your right to be informed, to access, correct data, request erasure or request restriction of processing, your right to data portability, to object and rights in relation to automated decision-making and profiling, in the use of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up-to-date.

You have the right to know what personal information we process about you and to have access to that information at any time.
We will provide you with a copy of your personal information that you have provided to us in connection with our products/services in a structured, commonly used and machine-readable format upon request and where technically feasible;

If your personal information is incorrect or incomplete, you have the right to ask us to update it, or you can update it yourself by logging into your personal profile.

You have the right to object to the processing of your personal information for specific purposes.

You can also ask us to delete or restrict the processing of your personal information, but this right is determined by applicable law and may affect your access to and use of our services.

Right of withdrawal

ENTERPRISE COMMUNICATIONS GROUP LTD respects your privacy considerations and therefore provides you with the option not to provide certain data or information that is requested to be collected that is not required for the provision of our service.

In addition, you may also withdraw the consent you have previously given to the company for future processing of your data, which must be communicated to ENTERPRISE COMMUNICATIONS GROUP LTD in writing.

Retention of personal information

We will retain your personal information for as long as necessary to provide the services you have requested or for other essential purposes, such as enforcing a contract, complying with our legal obligations, resolving disputes and enforcing our policies.

Otherwise, we will delete your personal data from our systems.

Contact us

If you have any concerns about how we process your personal data, would like us to delete your personal data, etc., or would like to make a complaint about how we have processed your personal data, you can contact us at:

Mobile: 02/9115300


Webpage: www.

Contact details of the Data Protection Officer:


Mobile: 0883361530

You have the right to lodge a complaint directly with the supervisory authority, the competent authority being the Commission for Personal Data Protection, address: at 1592 Sofia Blvd. “”Proff. No. 2, Sofia, 1595 P.O. (

Date of entry into force

This Privacy Policy is effective as of 01.01.2024 and supersedes all existing policies on the subject.

Changes to the Privacy Policy

The Privacy Policy is subject to updates and the current version is published and available on the Company’s website.