Good service costs more money to any company, but can cost thousands. According to a study by Customer Experience Impact Report, 80% of customers stop using the company's services due to poor service. The dissatisfied client shares his experience with an average of 12 people, and if he spreads his complaint on social media, it can reach thousands. If you fail to address the problem, such a customer is 85% willing not to contact you anymore. In short, service failures are responsible for 80% of your lost customers. To avoid this, Enterprise Communications Group offers its employees and customers additional technical courses and training.