For the needs of their clients Enterprise Communications Group Ltd. maintains a Network Monitoring Center. Enterprise Communications Group has a service center for receiving and processing service requests 24 hours a day, 7 days a week throughout the country.The implemented information system manages the registration, implementation, monitoring and reporting of service requests and automatically provides information to customers about the status of the service. The service is used in accordance with ISO 20000 standards.
Quality management, IT services and information security, ensuring high quality of service and strict compliance with the agreed conditions with customers. It is offered as warranty and post-warranty support with the following services:
Diagnosis of the problem and the technical solution;
Software updates and upgrades;
Resource continuity services;
Definite reaction time and removal;
Prevention of IT systems for preventive services;
The service is provided with a certain response time, recovery and troubleshooting.