Enterprise Communications Group Ltd. (founded in 2006. By Siemens Enterprise Communications Ltd.) is a leading integrator of the latest information and communication technologies. The majority of major government and business organizations in Bulgaria use these technologies to organize their transport networks aloud and data for the implementation of information systems and data centers to build centers for customer service and more.
In order to expand its global coverage through leading partnerships and to provide customers and partners with better market opportunities in May 2011 Siemens Enterprise Communications Gmbh&Co), global supplier of enterprise communications apply a global program for conversion of current business models in more than 20 countries worldwide. As part of this initiative Siemens Enterprise Communications EOOD in Bulgaria is now an independent company with the new name of the company - Enterprise Communications Group Ltd. Enterprise Communications Group.
Enterprise Communications Group offers an innovative portfolio from the products, systems and services, including:
- Design, supply, installation and maintenance of communication systems;
- Multimedia solutions for transmission aloud, data and video;
- Solutions Unified Communications and Interaction (UCC- UnifiedCommunicationsandCollaboration);
- Solutions for centralized and distributed enterprise voice communications (Cloud, VoIP, converged TDMi);
- Multimedia centers for customer service;
- Hardware and software multimedia terminals (telephone terminals, software clients);
- Warning of the population from disasters and accidents;
- Systems for dispatch centers;
- Solutions for corporate networks and security;
- Potential and existing customers Counseling in terms of optimization of existing communication and information infrastructure;
- Information security systems;
- Software development;
- Construction of data centers and information systems;
- Design, supply, construction and legalization of optical networks;
- Converged solutions for unified communications centers for customer service, voice communications and data networks for small and medium-sized enterprises and others.
The head office of the company is in the city. Sofia 1766, str. Panorama Sofia str., the company has a well-developed dealer network covering the territory of both Bulgaria and Macedonia.
The competitive advantages of the company due to their own development and commissioning of products and services specifically designed to meet customer needs in an innovative, secure and flexible manner, as well as guaranteed quality - company policies and work organization are in accordance with the requirements of the implemented modules:
- System of quality management according standard ISO 9001: 2008;
- Information security standard according to SO 27001: 2005;
- Environmental management system ISO 14001: 2004;
- Health and safety management system BS OHSAS 18001: 2007;
- System management services ISO / IEC 20000-1: 2011, through which:
- We offer to each client a plan to provide the necessary resources - human, material, technical;
- We have our own lab to simulate the problems, preparation for deployment of new versions or training;
- We do continuous monitoring of individual components of the client IT system;
- Training enabling closer profiling service personnel;
- Processing service cases by taking them from different levels of technical support according to the complexity of the problem;
- Permanent control compliance provisions of the standard;
- Recording the processing of service requests in electronic database system.
Enterprise Communications Group is a member of AMCHAM, Association of Telecommunications, Bulgarian Business Leaders Forum (BBLF), ACIS and German-Bulgarian Chamber of Commerce.